Shipping + Store Policies, Terms + Conditions
+++ STORE POLICIES TERMS AND CONDITIONS+++
+ All jewelery and leather items ship from Australia via Australia post, please expect some delays with Covid 19 affecting postal systems globally. For more information regarding shipping times please visit the Australia Post website below.
+ T-Shirts can be returned within 15 days of shipping date for STORE CREDIT or EXCHANGE only. TAGS MUST BE ATTACHED.Items must be unworn. If tags are not attached, or item has been worn, it will be sent back to you, no exchange or store credit will be applied and you will be responsible for the return shipping costs.
+The above policy does not apply to jewelery or leather item purchases from the website or custom order items. ALL LEATHER OR JEWELERY FROM THE WEBSITE AND CUSTOM ORDER / MADE TO ORDER SALES ARE FINAL. We take no responsibility for you supplying us with incorrect measurements or not reading the product descriptions on the website and will not refund for these reasons, please ask any questions before purchasing if you are unsure.
+You will be advised how to measure before your Custom item is built so please be precise and sure you have measured correctly, if you are unsure please contact us. We rely on you providing us with specific measurements for some items and once leather or silver has been cut to the specified measurements by customer we cannot change your order, it will be built to that specified size. If however we have made a mistake with the measurements you provided please contact us immediately and we will work together to resolve this issue.
+CUSTOM ORDER + MADE TO ORDER PRODUCTS+
These are all made by hand out of the highest quality leathers, sterling .925 silver and turquoise cabochons we are not machines and each item is handcrafted and may differ slightly to that in images in colour shade, shape or matrix of the stone, each gem stone is as unique as a finger print and unless you ask to choose your specific gem stones on the same day that your order is placed, your item will be made with cabochons that the artist selects. We import some of these raw materials from many countries around the globe, and made to order products MAY TAKE UP TO 13 WEEKS TO COMPLETE construction, depending on item ordered and time of year. We will not sacrifice quality for inferior materials and a quick turnaround. If you need an item expedited by a certain date please discuss this with us before placing a custom order, most of the time this is achievable when we work together. For all leather and silver orders we do not draw a design first as the artist generally draws direct to the raw materials, each item may vary slightly in colour and shape to that of images in descriptions advertised due to monitor used, lighting, as all items are hand crafted and each will vary slightly to the images, we rely on you sending reference photos and detailed descriptions of what you want on your order, if you do not provide us with exact images of what you want on your item we will do our best to match your descriptions using reference images we source from third party, it is always best to send exact animal images, brands and layouts prior to placing your order. Leather and silver are art forms and we do our absolute best to replicate what you desire but we cannot read minds so to avoid a miscommunication, and so that we can get it as close as artistically possible to what you envision please provide us with reference photos, rough sketches or any other imagery, colors or fonts, as specified all custom orders are final and will not be refunded unless we have made an error in what was ordered, you are agreeing upon the terms and conditions of Branded Feathers Co by placing an order with us. Please contact us with any questions prior to placing orders. Once we have cut into the leather or silver we are unable to make changes.You will be provided tracking details, they will be emailed upon completion these are updated every Friday for all orders shipped within that week.
+GRAPHIC DESIGN + ILLUSTRATION +
All designs are unique, I hand draw each of them, I also offer three moderate adjustments per design for the initial fee of the logo, this includes colors, fonts etc, that is why you must be clear on what you want, anything over the three moderate adjustments will incur extra costs of $50 an hour to obtain what you are wanting to get your design perfect, if you do not wish to proceed with the hourly rate the logo with the three changes will be sent to your email in .AI , JPEG + PNG formats. The final logo will be emailed via the address you have placed your order with us unless otherwise specified, as will drafts, so please keep an eye on your email for correspondence. The turn around time will be an approximate date, please note some orders take longer depending on changes required, this being no longer than two weeks from estimated date given at time of order. We do not give refunds for the work we have already done on your logo because you have changed your mind and wanting a new design. Once your logo has been started and we have spent time on it the sale is final, you are paying us for the time we spend designing for you like any other job, and you will not be given a refund for us following your guidance on what you wanted in initial brief given, that is why we strongly communicate that you should supply as many inspiration images, colors and font styles in as much detail as you can at the start of your logo or design build.
+Shipping charges are nonrefundable & buyer assumes all return/exchange shipping costs unless you have received someone else order as a mistake.
+Please ensure your address is correct on your account as that is the address we ship to. We are not responsible for packages that are delivered to the wrong address.
+If item(s) are damaged upon arrival, contact the postal service quoted with details of your tracking immediately for further directions, we do offer the option of purchasing 'Route' shipping insurance through the checkout, unless this has been purchased your items will not be insured through the shipping company we have used and we suggest you contact the postal service which is linked within your tracking details that have been emailed to you as we do not assume responsibility or have control of what happens once we have shipped your item .
+Once items are posted you will be supplied with a tracking number and link to track your order. Once your order has been shipped and you have been supplied with tracking details Branded Feathers are no longer responsible for the package. If your package is lost, stolen etc. please contact the postal service quoted in the link and provide them with details of your tracking number for further directions.
+If you wish to return an item (custom orders excluded) you are solely responsible for all shipping charges when returning the item.
+IMPORTANT: YOUR ITEM WILL BE SHIPPED FROM AUSTRALIA. All items will be trackable via Australia Post and you will be given a tracking code and link to track it upon shipping being completed. Items sent from Australia are sent via Australia Post 'Standard International Shipping', please allow approximatley up to three weeks for delivery. If you need your item expedited please notify Branded Feathers Co and we can express your item for an extra fee. We use parcel post with in Australia and can express post if requested for a fee.
+If your item is returned because it was sent to the wrong address or undeliverable, it is not Branded Feathers responsibility to pay shipping to resend it. If your address is wrong and it is lost, or delivered to the wrong address, please understand that Branded Feathers cannot be held responsible.
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